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Waves

Our Services

We offer a range of culturally safe, independent services to support individuals, families, organisations and communities through conflict, complexity and change. Our work is trauma-informed, strengths-based and grounded in fairness, clarity and respectful communication.

Mediation & Conflict Resolution​

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Structured, confidential support for resolving conflict, including:

  • Workplace mediation for government, community and corporate clients with a focus on psychological safety and wellbeing

  • Commercial and tenancy dispute resolution via the NSW Small Business Commission

  • Bespoke mediation and facilitated conversations tailored to organisational needs

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Family Group Conferencing (FGC)

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Panel-appointed facilitator for the NSW Department of Communities and Justice (DCJ), delivering restorative FGCs that:

  • Place the child at the centre of planning

  • Build on family strengths

  • Promote safety, cultural responsiveness and collaborative decision-making

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Youth Justice Conferencing (YJC)

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Panel-appointed convenor for Youth Justice NSW, supporting conferences that:

  • Help young people understand the impact of their actions

  • Foster accountability and reparation

  • Support safe and inclusive victim participation

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Parenting Capacity, Foster & Kinship Care Assessments

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Approved DCJ assessor delivering high-quality, evidence-based reports that are:

  • Clear, practical and child-focused

  • Grounded in interview, observation and case analysis

  • Culturally responsive and aligned with child protection best practice

 

 

Witness Intermediary Communication Assessments

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Panel member for NSW Witness Intermediary Program (NSW Victims Services), assessing communication needs of vulnerable witnesses by:

  • Identifying strengths and barriers

  • Recommending adaptations for court proceedings

  • Enhancing safety and comprehension in justice settings

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Workplace Investigations & Complaint Reviews

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Independent investigations into workplace misconduct, culture and complaints, including:

  • Investigations across education, enterprise and community sectors

  • Complaint reviews as Official Visitor for the Inspector of Custodial Services
    All matters handled with neutrality, discretion and procedural fairness.

 

 

Leadership & Executive Coaching

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Supporting individuals and teams through:

  • One-on-one coaching and professional growth

  • Group coaching and reflective practice

  • Navigating complex leadership challenges with clarity and confidence

 

 

Facilitation & Strategic Consulting

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Tailored design and delivery of:

  • Organisational reviews and strategic planning

  • Stakeholder and community engagement

  • Cultural capability and leadership programmes via Burraga Foundation (e.g. Sydney Metro, NSW SES, Inner West Council)

 

 

Panel & Advisory Roles

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  • Member, NSW Housing Appeals Committee – supporting fair and transparent housing decisions

  • Member, Expert Reference Group, Australian Education Research Organisation – contributing to national education and First Nations frameworks

What Our Clients Say

“Luke brought insight, structure and calm to a difficult mediation. His ability to listen without judgement and guide the conversation towards a shared solution made all the difference”

Team Leader, Local Council

@2023 created by Techknow IT & Technology Specialists

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